Medicine

Heathershaw’s Pharmacy is eScript Ready

All You Need to Know About Electronic Prescriptions aka eScripts

You can now use an electronic prescription aka eScript at Heathershaw’s Compounding Pharmacy – as an alternative to paper prescriptions. Some GPs are already prescribing medication using electronic prescriptions.

Paper prescriptions will continue to be available, and most likely, will continue to be the most used form of prescription for some time to come. Electronic prescriptions will not replace paper prescriptions in the short term.

At present, if you choose to receive an electronic prescription, it will be generated by your GP and sent directly to your mobile phone either via SMS or email. A click on the SMS or email will reveal a QR Code. It is this QR Code which is required by the pharmacy to dispense the prescription. Like all technology, some patients will be more comfortable with this technology than others. For those not comfortable with QR Codes, with older phones or who simply prefer the traditional paper format, this technology might be more trouble than it is worth.

We encourage patients who are not comfortable, to let their doctors know during their consultation. In the near future, the government will do away with the QR Code technology, and arrange for e-scripts to be sent directly from the doctor to the pharmacy. This is likely to make the situation easier for everyone.

In the near future, the government will do away with the QR Code technology, and arrange for e-scripts to be sent directly from the doctor to the pharmacy. This is likely to make the situation easier for everyone.

At Heathershaw’s, we are well equipped to help customers with prescriptions – irrespective of what type of prescription they have. Change is never easy. Many will prefer paper prescriptions on an ongoing basis. However, we have summarised the new system, for your convenience, here.

How electronic prescriptions work:

  1. Ask your GP for an electronic prescription 
  2. Your GP will send you an SMS or an email containing a unique QR code
  3. When visiting our pharmacy, you can show us the SMS or email on your phone.
  4. Alternatively, you can forward us the email to heathershawscompounding@gmail.com, either while you are in the pharmacy or before your visit so we can have the prescription ready.
  5. Upon receipt, we will then scan this QR code to retrieve your electronic prescription 
  6. Once an electronic prescription is dispensed, the initial QR code can no longer be used 
  7. If the initial QR code had repeats on it, a new QR code will be issued by the pharmacy for the repeat at the time of dispense. This will also be shared with you on SMS or email.

How to prepare yourself for electronic prescriptions:

  1. If you want, check if your local GP can provide an electronic prescription 
  2. Ensure your home address, email address and mobile number are up to date with your doctor and pharmacy
  3. Check if you have received your QR code before you leave your GP’s clinic 

If you still require assistance in understanding electronic prescriptions, please feel free to ring our pharmacists on (03) 9509 7912 or visit us at 153 Burke Rd, Glen Iris, VIC 3146. We are here to help you.


To know more about electronic prescriptions, visit https://www.digitalhealth.gov.au/get-started-with-digital-health/electronic-prescriptions

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