Precision compounding.
Personalised for you.
Compounded medicine, made by hand, to your prescription. Anywhere in Australia.
Why does getting a compounding medicine still feel like hard work?
-
I just assumed two weeks was normal.
A patient having tried three pharmacies -
Nobody had ever called to check if it was working.
A new patient says -
I didn't know they could adjust the dose specifically for me.
After years of standard doses -
I didn't know same-day preparation was even possible.
After switching to Heathershaw's
The medicine is personalised.
At last, the experience is too.
Tell us what's not working. We'll show you what can.
Answer two quick questions, we'll point you in the right direction.
Simple for you. Precise where it matters.
Getting your medicine should be the easy part.
01
Send your script.
Online or by phone, email, post or in person.
02
We check it & make it & check it again.
A qualified pharmacist reviews your prescription. Compounded in our modern on-site labs.
03
You receive it.
Collect in store or express delivered anywhere in Australia. All deliveries tracked and carefully packed.
04
We follow up.
We'll speak to you to explain how to use your medication, what to expect, and give you the chance to ask questions.
When standard medicines aren't the right fit,
we're here to help.
Standard medications come in fixed doses that don't always match what your body actually needs. Too strong and you get side effects. Too weak and it isn't working. Your prescriber knows what you need — but the commercial range doesn't always have it.
We compound your medication at the exact dose your prescriber specifies — no rounding, no compromise. A patient recently needed 37.5mg of a medication only available in 50mg tablets. We made it exactly.
A medication that's right in theory can be impossible to take in practice. Some patients can't swallow tablets. Others need something that absorbs differently, or that can be applied to skin instead of taken orally.
We can make almost any medication in a different form — cream, liquid, capsule, lozenge, or troche. A patient who couldn't swallow capsules had their medication reformulated as a flavoured liquid they could take without any issue.
Many commercial medications contain fillers, dyes, and preservatives that have nothing to do with the active ingredient — but can cause real problems for sensitive patients.
We identify the offending ingredient and remove it, remaking the medication without it. A patient was reacting to a filler in a commercially available tablet — we reformulated it without that ingredient and they had no further reaction.
Medications get discontinued for commercial reasons that have nothing to do with whether they work. For patients who rely on them, that can feel like the rug being pulled out.
If the active ingredient is still available, we can compound the medication from scratch and keep you on what works. A patient's long-term thyroid medication was discontinued commercially. We've been making it for them ever since.
Most medications are formulated for adults. Getting a child to take the right dose in a form they'll actually swallow, without a fight, is a genuine challenge many parents know too well.
We make paediatric doses in forms children will actually take — flavoured liquids, gummies, or smaller capsules. A child who needed an antibiotic but refused tablets got a bubblegum-flavoured liquid at exactly the right dose.
Some conditions require doses that shift over time — titrating up gradually, stepping down carefully, or alternating between strengths on different days. Commercial medications come in fixed increments that make this almost impossible to manage accurately, and splitting or crushing tablets is an imprecise workaround at best.
We work directly from your prescriber's dosing schedule, compounding each strength exactly as required. Whether you need three different doses across a tapering protocol or a formulation that changes month to month, we make what your prescriber has written. A patient on a complex hormone titration protocol required five different dose strengths across a 12-week period — we prepared each one precisely, labelled clearly, and delivered in sequence.
Taking multiple medications at different times is easy to get wrong. Missed doses, confusion, and the inconvenience of managing several preparations can affect how well treatment works.
Where medications are compatible, we combine them into a single preparation — simpler to take, easier to stick to. A patient applying two separate creams morning and night now uses one.
Some prescribers — particularly specialists — write formulations that simply don't exist as commercial products. Without a compounding pharmacy, there's nowhere to fill them.
If a prescriber has written a custom formulation, we can almost certainly make it. A specialist prescribed a unique combination cream for a complex skin condition — we had it ready the next day.
Animals need precise doses based on their size and species — and they definitely won't take a medication that tastes wrong. Commercial options rarely account for either.
We compound medications for pets in the right dose and a form they'll actually take. A cat needed a medication only available as a large tablet. We made it as a liver-flavoured liquid.
Personalised medicines for
every stage of life.
If a prescriber has written it, we can almost certainly make it.
Allergy & Immune
Allergen-free and immunotherapy formulations personalised to your sensitivity profile.
Dental
Topical and oral formulations for dental pain, dry socket, and oral mucositis support.
Gut Health
Compounded support for gut motility, microbiome health, and digestive conditions.
Hair
Topical and oral formulations for hair loss and scalp health.
Hormones
Personalised hormonal support for men and women, compounded to the right dose and form.
Men's Health
Hormonal and sexual health support for men, compounded to your prescription.
Mental Health & Mood
Mood and mental health support compounded to precise doses for your prescription.
Nutritionals
High-potency vitamins and minerals in capsule, liquid, or transdermal form.
Paediatric
Child-friendly doses, flavours, and forms to support compliance in younger patients.
Pain
Topical and combination pain management formulations compounded to your prescription.
Skin & Dermatology
Support for acne, rosacea, hyperpigmentation, eczema, and ageing skin at prescribed strength.
Sleep
Sleep support formulations personalised to your dose and prescribed requirements.
Sports & Recovery
Joint, recovery, and anti-inflammatory support compounded to your prescription.
Thyroid
Precise thyroid formulations including doses and combinations not available commercially.
Veterinary
Palatable formulations for pets — the right dose and form for your animal.
Women's Health
Supporting women through menopause, PCOS, fertility, and hormonal health at every stage.
What a personalised experience feels like.
★★★★★
4.9
396 Google Reviews
"First time using a compounding pharmacy. The reply to my quote was so prompt - I placed my order and on the same day they had already made my medication. I was in extreme discomfort and the whole process was so lovely. Staff were kind, helpful, and explained everything."
"Within 5 mins of uploading my script I had confirmation. I had an inquiry and received a response within minutes - unheard of customer service. Pushing up to Easter long weekend, my compounded medication was ready for pickup in under 24hrs. Absolutely appreciate the reliability."
"The most lovely people - extremely experienced. If you have a problem, they will solve it as promptly as possible. Unbeatable prices, speedy delivery. Heathershaws has lasted the test of time because of their attention to customer service. Possibly the best pharmacy in Australia!"
"I can't thank Stephanie enough for helping me today. I needed to get a compounded ointment for my mother urgently - nobody was able to help except Heathershaws. Stephanie was so helpful and obliging and made everything so easy. Five stars without a doubt!"
"Best pharmacy. Very friendly, efficient and caring staff who give exceptional service. Gavin and Jenny are extremely knowledgeable and have given me invaluable advice when I wasn't comfortable with perspectives from some medical professionals. Highly recommend."
Personalised care, wherever you visit us.
Place your compounding order at any of our four Melbourne pharmacies. All medications are compounded at our Malvern Road labs.
Malvern Road
Compounding1402 Malvern Road, Glen Iris VIC 3146
Mon–Fri 9am–6pm · Sat 9am–1pm
(03) 9509 7912 (select 5) Get directionsBurke Road
Since 1926153 Burke Road, Glen Iris VIC 3146
Mon–Fri 8:30am–6:30pm · Sat 9am–5pm · Sun 9am–1pm
(03) 9509 7912 (select 6) Get directionsHigh Street
Alt. therapies1608 High St, Glen Iris VIC 3146
Mon–Fri 9am–5:30pm · Sat & Sun closed
(03) 9509 7912 (select 7) Get directionsWattletree Road
Newest in 2026284 Wattletree Road, Malvern East VIC 3145
Mon–Fri 9am–6pm · Sat 9am–1pm · Sun closed
(03) 9509 7912 (select 8) Get directionsBehind every personalised medicine is
a team you can rely on.

Jenny Heathershaw
Proprietor and Pharmacist

Gavin Ho
Pharmacist

Jessy Zhang
Pharmacist

Thomas Yong
Pharmacist

Tami Rose
Pharmacist

Stephanie Hong
Compounding Technician
Made by hand. Checked by a pharmacist.
Every preparation is checked by a pharmacist, and patients are contacted to talk through how to take their new medication.
Questions people ask
What exactly is compounding?
Compounding is the process of creating a medication tailored to an individual patient's specific needs, things a commercially manufactured product can't do. This might mean changing a dose, removing an allergen, combining multiple medications into one, or creating a formulation (like a cream or lozenge) that doesn't exist commercially. All compounding at Heathershaw's is done by qualified pharmacists and technicians in our modern on-site labs.
Do I need a prescription for a compounded medication?
Yes. Compounded medications that contain prescription-only ingredients require a valid prescription from a registered medical practitioner. Your prescriber writes the script to your specific requirements, and we prepare it from there. Some compounded products containing only over-the-counter ingredients may not require a prescription. We can advise you when you enquire.
What if the medication I need isn't available commercially?
That's exactly what compounding is for. If a medication has been discontinued, is temporarily out of stock, needs to be in a different strength or form, or simply doesn't exist as a commercial product, we can prepare it to your prescriber's specifications. Contact us or have your prescriber reach out directly, we'll let you know what's possible.
How long does a compounded medication take to prepare?
Most compounded medications are ready within 1–2 business days of receiving your prescription, depending on complexity and ingredient availability. Some more novel preparations may take longer, and require us to investigate and formulate on your behalf. We'll always give you an accurate time frame when your script is received and confirm the medication's readiness before dispatch.
What forms can compounded medications come in?
We compound in a wide range of forms including capsules, tablets, creams, gels, ointments, oral liquids, troches (lozenges), nasal sprays and suppositories. The right form depends on your medication, your condition, and what your prescriber has specified. If you're not sure, we can advise.
Can you compound for children or pets?
Yes to both. Paediatric compounding is one of our most common requests, children often need lower doses, different flavours, or liquid forms that aren't commercially available. We also compound veterinary medications for pets and other animals. A valid prescription from a registered practitioner (GP or vet) is required in each case.
How do I send my script to get started?
You can send your prescription online via the form on this page, by email, by post or visit in person at any of our four Melbourne locations, or have your prescriber send it directly to us. Once we receive it, we'll review, confirm the details, and let you know when your medication is ready for collection or dispatch.
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Ready to send a script?
Online, phone, email, post, or in person. We'll take it from here.