1. THE PERSONAL INFORMATION
We collect and use Personal Information from customers, users or visitors of our websites, social media channels, products or services. The type of Personal Information that we collect and use depends on the type of dealings that you have with us and can include your name, address, telephone number, e-mail address, postal or delivery address, date of birth, billing information (such as credit card and bank account details), proof of identity information and documents, information about the products and services you have ordered or enquired about and your profile. If you would prefer that we do not collect any Personal Information from you, please do not provide us with any such information.
You have no obligation to provide any information requested by us however, we may not be able to provide you with the products or services you require should the provision of the product or service depend on the collection of that information, including if the collection of that information is required by law.
2. METHODS OF COLLECTION
We will collect Personal Information about you through your use, or orders of, of our products and services; when you visit or submit information through our website, social media or and other online channels, when you shop in our stores, when you contact us with a query or request information about our products and services, complete any forms or agreements for our products and services, when you participate in competitions, promotions, events, sweepstakes, surveys, questionnaires or rewards programs
The Personal Information collected by us will track your use, or enhance your use, of the foregoing and assist us in providing a better service. We do not use or share Personal Information for any purpose other than for the purpose for which it was disclosed. By providing your Personal Information to us, you acknowledge that you are authorised to provide such information to us. We may collect Personal Information about you for our related bodies corporate and service providers and when you request information about products and services. We will only collect Personal Information that is necessary for one or more of our functions or for the purpose disclosed to you.
3. USE OF PERSONAL INFORMATION
We use your Personal Information for the purposes for which the information is collected. The Personal Information that we collect is generally used to provide our products and services, and information via the Heathershaw’s VIP Club program, our website and social media channels (including customised online content and advertising displayed on our website or social media channels) to you. We also use it to improve or develop our products, services and website, to operate, maintain and test and upgrade our systems and to notify you of opportunities (whether product or service related) that we think you might be interested in. We do not use or share Personal Information for any purpose other than for the purpose for which it was collected and disclosed. We do not provide, trade or sell Personal Information to other organizations without your consent.
If you provide your Personal Information to us, whether via one of our websites or social media channels, in store, through any of our promotions or competition, or otherwise, the information you provide may be used by us to include you in a customer rewards program, create and deliver to you direct mail, emails, sms, surveys or other communications containing product, services and event information, tips, promotions or competitions.
4. DIRECT MARKETING
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your Personal Information to send you information about the products and services we offer, as well as other information that may be of interest to you. We may send this information by mail, email, SMS telephone, on or via social media or other online channels (including by customising online content advertised or displayed on our websites or social media channels)
If you do not wish to receive direct marketing communications from us, you may opt-out at any time by: (a) using the unsubscribe facility that we include in our commercial electronic messages (ie email or SMS); (b) Contacting Us . This may not remove you from any customer rewards programs or remove you from receiving any social media or other online channels communications or customised online content advertised or displayed on our website or social media channels.
We take reasonable steps to ensure your Personal Information is protected from unauthorised access, loss, misuse, disclosure or alteration, both online and offline. We store Personal Information in different ways. We use security procedures to protect the Personal Information we hold. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure, however we will endeavour to take all reasonable steps to protect the personal information you may transmit to us. We take all reasonable steps to ensure that the Personal Information we collect through any of our websites is protected from unauthorised access, loss, misuse, disclosure or alteration. Our website has electronic security systems in place, including the use of firewalls. All pages that require you to enter your Personal Information or payment details on our site use SSL encryption. To ensure that the page you are viewing uses SSL encryption, you should look for the padlock icon in your browser. Despite our reasonable steps, we are unable to ensure or warrant the security of any Personal Information transmitted to us. Accordingly, all Personal Information disclosed by you to us is at your own risk and we are not liable for any unauthorised access to the Personal Information.
Access to and use of Personal Information within our organization is limited by us to prevent misuse or unlawful disclosure of that Personal Information by others. Our employees, contractors and service providers are obliged to respect the confidentiality of any Personal Information held by us.
6. DISCLOSURE OF PERSONAL INFORMATION
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.7. REGISTRATION
Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.
8. COOKIES AND IP ADDRESSES
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.
9. GAINING ACCESS TO YOUR PERSONAL INFORMATION
We will use our reasonable endeavours to keep your Personal Information that we collect accurate, up-to-date and complete. Upon your request we will provide you with access to any of your Personal Information we hold (except in the limited circumstances recognised at law).
If you require access to your Personal Information which we have collected from you, please contact our Privacy Officer at Contact Us.
Proof of identity is required before such information will be provided. For most requests, your information will be provided free of charge, however it may be necessary to charge a reasonable fee if your request requires a substantial effort on our part.
10. CONTACTING US
We have taken great measures to ensure that your interaction with us is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us here contact-us/
11. MORE INFORMATION
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site: https://www.privacy.gov.au/