Malvern Road
1402 Malvern Road, Glen Iris VIC 3146
Available at
Mild and acute muscle & joint pain management.
Same day.
How it works.
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Private consult about your condition and symptoms
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Assessed against eligibility criteria
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Treated on the spot - or a referral
Are you eligible?
This service covers uncomplicated muscle and joint pain, inflammation, or a flare-up of a condition you've already been diagnosed with - assessed and managed in a private consultation.
You can walk in
- Aged 18-65
- Acute pain - it started recently, not an ongoing or chronic issue
- Uncomplicated pain or inflammation in a muscle, ligament or joint - like a strain, sprain, or back or neck pain
- A flare-up of a muscle and joint condition you've already been diagnosed with
- No obvious injury needing an X-ray, scan or urgent care
See a GP instead
- Pain that's severe, worsening, or has lasted more than a few weeks
- Follows a fall, accident, or a direct blow or injury
- Comes with numbness, weakness, fever, or loss of movement
- Outside the 18-65 age range, or under 18
- Anything your pharmacist judges outside their scope
Not sure if your pain fits? Come in for a private consult and your pharmacist will assess it properly - and refer you to a GP if that's the safer option.
Available locations.
Walk in at Malvern Road or Burke Road. Coming soon to High Street and Wattletree Road.
Burke Road
153 Burke Road, Glen Iris VIC 3146
Coming soon
High Street
1608 High Street, Glen Iris VIC 3146
Coming soon
Wattletree Road
284 Wattletree Road, Malvern East VIC 3145
Related services.
Other services at Heathershaw's.
Questions people actually ask
What counts as muscle and joint pain under this service?
This service is for acute, mild pain in your muscles, ligaments or joints - things like a muscle strain, a sprained ankle, or ordinary back or neck pain that's come on recently. It's not for chronic, ongoing pain, or pain following a significant injury or accident. Under the Victorian Government's Chemist Care Now program, our pharmacists can assess your pain and, where appropriate, recommend or prescribe treatment without you needing to see a GP first.
Do I need a referral for this consult?
No. Under the Victorian Government's Chemist Care Now program, our pharmacists can assess and, where appropriate, treat acute, mild muscle and joint pain directly - no GP visit or referral needed.
Am I eligible for a muscle and joint pain consult?
Generally, you'll need to be aged 18-65, with pain that's come on recently rather than an ongoing or chronic condition, and no signs that point to something more serious - like a fall or injury, numbness, weakness, fever, or pain that keeps getting worse. Your pharmacist will ask you some questions during the consult to check whether it's safe and appropriate for them to help, or whether you should see a GP.
What happens during the consultation?
Your pharmacist will take you into a private, fully equipped consultation room, explain how the service works, and ask for your consent before going ahead. They'll take a brief medical history, ask about your pain - when it started, what caused it, and how it's affecting your day-to-day life - and discuss the most suitable options with you. If it's appropriate, they can prescribe treatment on the spot and explain how to use it safely. If not, they'll explain why and help you arrange a GP appointment. With your consent, they can also share details of your visit with your GP or other healthcare providers.
What do I need to bring?
You don't need a Medicare card to access this service, but it's helpful to bring one if you have it, along with any concession card you hold. It's also useful to bring details of any other medications you're currently taking, so your pharmacist has the full picture.
Will I see a pharmacist in a private room?
Yes. Every consultation takes place in a private, fully equipped consultation room, so you can talk through your pain and how it's affecting you somewhere quiet and confidential.
Will my GP know about this visit?
Only if you'd like them to. With your consent, your pharmacist can share details of your consultation with your GP or other healthcare providers, so everyone involved in your care has the full picture. You can still receive treatment even if you'd prefer not to share this information.
Will this help with chronic or long-term pain?
This service is designed for acute, mild muscle and joint pain - not chronic or long-standing conditions. If your pain has been going on for a while, or keeps recurring, your pharmacist will likely recommend a GP visit so it can be properly investigated and managed.
How much does it cost?
For eligible patients, the pharmacist consultation under Chemist Care Now is provided at no cost. Any medicine recommended or supplied isn't subsidised under this program, so you'll pay the full price - which may be more than you'd pay with a GP prescription, and can vary between pharmacies. These costs also don't count towards your PBS Safety Net. Your pharmacist will confirm eligibility and any costs before proceeding.
Do I need to book?
No booking needed. Just walk in at Malvern Road or Burke Road. Coming soon to High Street and Wattletree Road. See all Melbourne locations.
What if I'm not eligible for treatment this way?
If pharmacist treatment isn't appropriate - for example if your pain follows an injury, comes with other symptoms, or has been going on for some time - your pharmacist will explain why and refer you to a GP for further care.
Which locations offer this?
Chemist Care Now consultations are currently available at Malvern Road and Burke Road, walk-in only. They are coming soon to High Street and Wattletree Road.
Will I get a follow-up health check?
Your pharmacist may arrange a follow-up appointment to monitor your progress, especially if you've been prescribed treatment - for example, to check your pain has settled as expected, or to recommend a GP visit for a more thorough check. They'll let you know at the end of your consult if anything further is recommended.
The information on this page is general in nature and does not constitute medical advice. Speak to your pharmacist or doctor for advice tailored to your circumstances.
Subject to pharmacist's scope of practice and professional judgement. Not all patients will be eligible for pharmacist-only treatment.
Fast Pain Consults
Walk in at Malvern Road or Burke Road. No booking needed.