These Terms of Use govern your access to and use of heathershawscompounding.com.au and related Heathershaw's Compounding Pharmacy websites, pages and online forms (together, the "Site").
The Site is operated by Heathershaw's Compounding Pharmacy Pty Ltd ("Heathershaw's", "we", "us" or "our"). Our pharmacies are in Glen Iris and Malvern East, Victoria.
By using the Site you agree to these Terms of Use. If you do not agree, please do not use the Site.
If you place an order for products or pharmacy services, our Terms & Conditions of Sale and Shipping & Returns Policy also apply.
The Site is not medical advice
Information on the Site is general in nature. It is not a diagnosis, prescription, treatment recommendation or a substitute for advice from a registered health practitioner.
Always speak with your pharmacist, doctor or other registered practitioner about your own circumstances before starting, stopping or changing a medicine. If you have a medical emergency, call 000.
Compounded medicines are prepared on the prescription of a registered medical practitioner for a specific patient. We do not advertise or supply prescription-only medicines to the public through this Site.
Using the Site
You may use the Site for lawful personal purposes, including to learn about our pharmacies and services, send a prescription enquiry, book eligible services, or contact us.
You agree that you will:
- provide information that is true, accurate and complete, so far as it relates to you or a person you are authorised to represent;
- not use the Site in a way that is unlawful, misleading, harmful or that interferes with other users or our systems;
- not attempt to gain unauthorised access to the Site, other accounts, or our computer systems;
- not scrape, harvest or copy content from the Site except as allowed by these terms or by law; and
- not upload viruses, malware or other harmful code.
If you send us a prescription, clinical details or other health information through the Site, you confirm you are the patient, a parent or guardian, or otherwise authorised to provide that information.
Accounts and online forms
Some features may ask you to create an account or enter contact details. You are responsible for keeping any login details confidential and for activity that occurs under your account.
We may refuse, suspend or cancel access to the Site or an account if we reasonably believe these terms have been breached, or if we need to do so for legal, safety or operational reasons.
Intellectual property
The Site and its content (including text, branding, logos, layout, photographs and graphics) are owned by us or our licensors and are protected by Australian intellectual property laws.
You may view and print pages from the Site for your personal, non-commercial use. You must not copy, modify, republish or commercially exploit Site content without our prior written consent, except where the law allows.
Third-party sites and bookings
The Site may link to third-party websites or booking platforms, including vaccination or consultation booking tools. Those sites have their own terms and privacy policies. We are not responsible for their content, availability or practices.
Privacy
We collect and handle personal information in accordance with our Privacy Policy.
Liability
Nothing in these Terms of Use excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law or any other law that cannot be excluded.
To the extent permitted by law, we are not liable for loss or damage arising from your use of, or inability to use, the Site, including loss caused by interruptions, errors, or reliance on general information on the Site.
Where our liability cannot be excluded but can be limited, and it is fair and reasonable to do so, our liability is limited to resupplying the relevant services or paying the cost of having them supplied again.
Changes
We may update these Terms of Use from time to time by posting the revised version on the Site. Continued use of the Site after a change is posted means you accept the updated terms.
Governing law
These Terms of Use are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria.
Contact
Questions about these Terms of Use can be sent to marketing@heathershawscompounding.com.au, by calling (03) 9509 7912, or in writing to 153 Burke Rd, Glen Iris, VIC 3146, AU.