Delivery options
Our compounding pharmacy delivers across Australia and offers two methods of shipping. Please see the table below for further details.
| Delivery method | Cost | Delivery timeframes | ||
|---|---|---|---|---|
| Metro | Regional | Remote | ||
| StarTrack Express Post | StarTrack Express Post charges apply. | 1-2 business days | Please allow an additional 1-2 business days | Please allow an additional 1-2 business days |
| Express Australia Post | Standard Express post charges apply. | 2-3 business days | Please allow an additional 1-2 business days | Please allow an additional 1-2 business days |
Once orders are placed and approved by a Pharmacist, they are not able to be edited, added to or cancelled.
If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday - Friday).
To ensure secure delivery, we recommend all parcels be signed for upon receipt, subject to taking any precautions that are required.
If you will not be at home during delivery hours, please choose an address where someone will be available to sign for your parcel.
Schedule 8 medicines cannot be delivered to P.O. Boxes or Parcel Lockers. Please provide a physical address where the parcel can be received.
Please note: Shipping times are a guideline and subject to change. Sometimes, due to unforeseen circumstances beyond our control (e.g. stock unavailability) this may be extended. In such instances, we will contact you to advise of the delay.
Heathershaw's Compounding Pharmacy takes no responsibility for any delay in delivery caused by any acts or omissions of carriers.
While we take every care to package your product appropriately for transport, we take no responsibility for loss of products or damage to products that occurs during shipping. Online orders are processed and shipped from Glen Iris, Victoria and so we follow any Victorian Public Holidays.
Orders containing alcohol
If the item(s) in your order are declared as flammable, they require some extra special care when packaging. Please note these orders will not qualify for express delivery.
Returns & exchanges
We strive to ensure all of our customers are well looked after.
Damaged or defective goods
We will re-prepare any damaged or defective items at no charge. Please phone or email us about damaged or defective items.
Medication orders
If a prescription has been dispensed and dispatched, medications generally cannot be returned due to the nature of pharmaceutical products and Australian regulatory requirements. Due to VIC Health Regulations, prescription items and compounded medicines cannot be returned for refund.
If you have an issue with your medication order, please contact us within 48 hours of receiving your order.
Cancellation of orders
As all products are prepared for an individual's use, we cannot issue a refund for cancellation after an order has been placed and approved by a Pharmacist.
Refund processing
Approved refunds are processed to your original payment method within 5-10 business days of approval. Processing times may vary depending on your financial institution.
Australian Consumer Law
Nothing in this policy limits any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Where goods or services fail to meet a consumer guarantee, you may be entitled to a remedy.